FAQs

Every age!  Every person is unique so there is no set age, however, we don’t accept children younger than 3½ because they are often not able to handle formal instruction and do not benefit the same way as older children do.  That isn’t to say that there isn’t anything you can do.  Bring your child to the pool and play!  Playing in the pool helps children to be comfortable in the pool and even excited to come for instruction.

Playtime serves an important purpose especially with beginning swimmers. Having fun at the end of the day almost always makes kids excited to return the next day. It helps to fight the fear of the water and can be used as an incentive for distracted or energetic children. Some games like diving for rings, sticks, or torpedos are often used as part of the lesson itself. While it may not be evident as to what purpose playtime serves, rest assured that there are usually good reasons.

Butterfly is a hard stroke, it requires timing, endurance, and a lot of upper body strength. Many students don’t develop the muscles to perform the stroke until puberty, while for others muscle fatigue limits the amount of time an instructor can spend on butterfly. In addition to these physical limitations, the timing itself is difficult because it is not possible to stop the stroke partway to point out an error. While some children can learn this stroke, most do not and cannot perfect it.

1. A $10 processing fee will be charged for all cancellations or schedule changes.
2. Sessions cancelled a week before your first class will receive credit to use at Rancho in the future
3. Sessions can’t be cancelled after your first class. There are no makeups.
4. Cancellations must be acknowledged by office staff. Messages or emails do not count.
5. Refunds are only issued with a doctor’s note.
6. Credit will be issued in the event of a pool closure.
7. All credit must be picked up within 1 year. Rancho is not responsible for the credit after 1 year.
8. Lessons are not typically cancelled due to rain

1. Your regularly assigned instructor may occasionally be unavailable. A substitute teacher will be assigned in these circumstances.
2. We always try our best to match students with the teacher of their choice but it is not always possible.
3. Parents are responsible for timely pick up and drop off. Late lessons can’t be extended.
4. Parking is extremely limited—please arrive early! Street parking on Chelmsford is forbidden but additional parking is available on Wunderlich.
5. Rancho is not responsible for children while they are not taking lessons. Keep children within reach at all times.
6. Parents are required to stand back from the pool during lessons to minimize distraction.
7. Direct all questions and comments to the pool manager or office during lessons.
8. Teachers are available to speak with parents for up to 5 minutes after lessons.
9. Verbal or physical abuse of staff will result in immediate termination of lessons and expulsion from the facility. No refunds will be given. Charges may be pressed.
10. All pool rules must be followed at all times for your safety.
11. California Swimming Pool Code 65541 states that: All patrons known to be, or suspected by the enforcing agent or the management of being afflicted with an infectious disease, suffering from a cough, cold or sores, or wearing bands or bandages shall be excluded from all public bathing places.